What are Conversations?
A “conversation” is the term used in Mentor Collective's platform to describe mentees and mentors having a specific connection to discuss one or more conversation topics.
How To: Logging Conversations
Mentors and mentees can log conversation in three ways:
1. Post-Session Surveys
Mentees and mentors can login to their Participant Dashboard and log conversations through a short post-session survey. They will answer questions related to the specific conversation, such as how they communicated and general topics of discussion, as well as additional, optional questions about their experience more broadly.
Mentee Post-Session Survey Video Walkthrough:
Please note that each program’s specific questions and response options may vary slightly by program design.
Mentor Post-Session Survey Video Walkthrough:
Please note that each program’s specific questions and response options may vary slightly by program design.
2. Conversation Check Ins
If a mentee or mentor hasn't completed a post-session survey in a while, Mentor Collective's automated messaging will check in with them via email and/or SMS to ask if they’ve had any additional conversations with their counterpart. If they have, they can simply send us a number representing how many conversations they’ve had, and that will be added to their conversation count.
However, conversation reported through check-ins will not include insight into topics they discussed.
3. Peer to Peer SMS Relay Backfill
If a mentee or mentor hasn't completed a post-session survey in a while, and they’re not responding to conversation check in messages, Mentor Collective's system will look to see if they’ve been using the peer to peer SMS relay with their counterpart since they last logged a conversation. If there have been at least 2 text messages sent for each person in the mentorship since the last self-reported conversation was logged, 1 conversation will be added to their total conversation count.
However, conversation reported through the SMS relay backfill will not include insight into topics they discussed.
Monitoring Conversations
Identifying Trends
You can access comprehensive conversation data, in aggregate, and identify trends on the Engagement Tab, on the Dashboard Page in your Partner Dashboard. It can be particularly insightful to review what conversation topics are logged most often, and if there is any variation in conversation topics over time.
Reviewing Additional Post-Session Survey Data
As mentioned above, the post-session survey will ask participants to provide additional, optional information about their experience and mentorship, beyond that specific conversation. This information is displayed on the Mentorship Details Page in the Partner Dashboard, under the “Survey Response Highlights.”
Reviewing Conversations by Topic
After each conversation is logged, institutions can review all logged conversations and filter by conversation topic on the Conversations Page in their Partner Dashboard.
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