Partner Dashboard: Flags Page

On the Flags Page, you can review and process all of the flags that have been reported in your program.

You have the opportunity to search, filter, and export flags in aggregate, in addition to reviewing and addressing concerns reported in specific flags. You can review our best practices for reviewing and updating flags here.

Flags Page Data Table 

At the top of the Flags page, you will have the option to “Review Pending Flags” one-by-one. 

Below this, you’ll notice a row of tabs for each action status:

• Pending
• Actionable
• Non-Actionable
• Resolved
• All Flags 

Clicking on any of these tabs will display the flags data table containing the flags with that action status. These tabs are especially helpful when reviewing and updating flags.

Note: The Flags data table will default to the Pending flags tab.

Flags Data

In the data table, each flag will appear on its own line. The data table includes the following information:

• Date Reported - the date on which the flag was reported 
• Support Priority - the priority indicated by the flag reporter (Immediate or Not needed)
• Mentee - mentee’s name and email 
• Mentor - mentor’s name and email
• Flag Topic - the flag topic(s) selected when the flag was reported
  • Note: Flag topics vary by program design. 

Flags Page Controls

You can manipulate the flags table further with the following controls:

• Search - search by participant’s name or email 
• View Specific Participants - navigate to the participant profile page by clicking on the individual’s name
• Sort table - click on the arrows in the column headers to sort by these options: date reported, flag topic, and support priority
• Sort by Flag Topic - click on the double arrow to sort alphabetically by flag topic
• Sort by Support Priority - click on the double arrow to sort immediate priority flags first
• Filter Flags - filter by flag data and/or mentee characteristics
• Clear All Filters - remove filters to view the default information  
• Export Flags - choose All data or Filtered results to download CSV data file 

Flag Details View

To see more flag details, click on the dropdown arrow at the beginning of the line for that flag. 

In addition to the information already visible in the data table, this view will show you:

• Mentee’s flag history - total number of flags submitted for that mentee
  • Click on the link “View flags history” to view all previous flags reported
• See Mentorship Pair - link to the Mentorship Detail page for that pair
• Submitted by - who submitted the flag (Mentor or Admin)
• Conversation topic - the conversation topic(s) selected, if provided
• Mentor Comment - additional information from the mentor, if provided
• Assign a flag status - set the action status of the flag and add optional internal notes

How Can I Use These Insights?

• Promptly address mentee concerns. By regularly reviewing flags that are reported in your program, you will be aware of any potential problems as they come up, be able to quickly address them, and track progress towards resolving them. Please review our best practices for reviewing and updating flags. 
• Offer targeted support. Use the filters on the Flags page to see all mentees who have a reported flag on a particular topic. This will give you a list of participants who may be facing similar challenges, to whom you can then offer targeted resources and support.
• Gain demographic insights. You can use the filters on this page to filter by different mentee characteristics such as language, in order to see what issues are particularly affecting certain segments of your participants.
• Connect campus stakeholders with peer-provided data. You don't need to solve all concerns raised by mentors alone! In addition, your colleagues may also benefit from individual student and aggregate flag data! 

You can further review trends on the Engagement Tab, on the Dashboard Page in your Partner Dashboard. You can also get more inspiration from this clip from Mentor Collective's flag webinar:

FAQ

❓My program had hidden a flag topic, but I still see it on the Partner Dashboard. Is it not hidden?

• We apologize for this confusion! You will still see hidden flag topics in your Partner Dashboard, but rest assured,  participants will not see that flag topic as an option. 

❓Why don’t I see a Mentor Comment for every flag? 

• Depending on how the mentor reported the flag, they may not have provided additional details beyond the flag topic. You are welcome to reach out to the mentor directly to get more context!